Technical Customer Support Backoffice

OLENEX – SPECIALISTS IN EDIBLE OILS

Olenex supplies an extensive portfolio of high-quality edible oils and fats to customers across the globe. Thirteen refineries, located in strategic locations in Europe, produce a range of liquid as well as tropical oils. Producers, food and non-food, can rely on a team of specialists to find a tailor-made ingredient that exactly meets their requirements. In addition to its production, trading and sourcing crude materials maximise the portfolio within the land of edible oils and fats. Being committed to sustainability and honest trade, Olenex supports #SharedResponsibility, finding integral partnerships and building towards a 100% sustainable supply chain.

For our location in Rotterdam center, we are looking for a Technical Customer Support Backoffice!

Would you like to work within an international environment? Do you have a great eye for details? Do you like responsibility in your job and are you a strong communicator? Then we are looking for you!

An opportunity has arisen for a Technical Customer Support Backoffice within Olenex! Within this role you are supporting internal and external sustainability and technical compliance processes. You are ensuring timely and accurate coordination of the ESG-related questionnaires (SEDEX, Ecovadis) and supports SMETA audit planning. Additionally, you are the bridge between multiple teams, and you are the facilitator of communication between Product Development, Account Managers and Technical Account Managers (TAMs). You will coordinate and manage commercial sample tracking, project follow-ups, and data reporting and ensuring alignment with internal procedures such as the New Item Set-Up process.

Your responsibilities are:

· Coordinate and ensure completion of ESG questionnaires (SEDEX, Ecovadis), meeting the deadline;

· Customers management on SEDEX and Ecovadis platforms;

· Organize SMETA audits at production sites every three years;

· Track and follow up on commercial sample feedback and project timelines in Opcenter RDnL;

· Liaise with Product Development teams to gather updates on priorities, challenges, and progress;

· Report findings and updates to TAMs and TAM Lead in a structured and timely manner;

· Retrieve and analyze data from internal systems to create clear overviews and dashboards;

· Support the coordination and documentation of the New Item Set-Up process in line with internal procedures;

· Support the coordination on customer audits and portals requests;

· Collaborate cross-functionally with departments such as Sustainability, Product Development, and Technical.

Who are you?

· 2+ years of experience in ESG coordination, technical support, or product development environment;

· Familiarity with sustainability platforms (e.g., SEDEX, Ecovadis) and audit processes (e.g., SMETA) is a plus;

· Strong organizational and project coordination skills;

· Excellent communication and interpersonal abilities;

· Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with Opcenter RDnL is a plus;

· Analytical mindset with attention to detail and ability to synthesize data into actionable insights;

· Ability to manage multiple priorities and meet deadlines in a dynamic environment.

We offer you:
A dynamic and a Rotterdam-based job within an inspiring and dynamic team, having the opportunity to bring your ideas in an open communication environment. We embrace your sense for accountability and stimulate personal development. Besides this we also offer:

·       Enthusiastic colleagues from all over the world;

·       A competitive salary and multiple development options;

·       13th month salary;

·       30 days of leave per year ;

·       Pension scheme fully paid by Olenex;

·       The possibility to work 1 day from home;

·       Working from home allowance ;

·       We offer a discount on health insurance and fitness.